Shipping and Returns
United States Shipping:
Neewa offers free shipping on all orders to addresses in the United States. These orders typically deliver within 5 business days. We also offer expedited and priority shipping, respectively delivered in 2 and 3 businesses days.
Neewa now also offers free shipping on all orders to addresses in Canada from our local warehouses. These orders typically deliver within 5 business days. We also offer expedited and priority shipping, respectively delivered in 2 and 3 businesses days.
30-Day Free Returns & Exchanges
We are committed to your 100% satisfaction. You may return or exchange your purchase for any reason, provided that the product is in new, clean, and unused condition. Please see the specific guidelines below for all orders:
- Returns & Exchanges: Products purchased directly from Neewa may be returned within 30 days of the order date for a full refund. Refunds will exclude any expedited or additional shipping fees incurred (such as expedited shipping or international shipping fees) or exchange, with no restocking fee.
- U.S. Orders: Most orders qualify for free standard shipping. Return shipping is free for exchanges. For returns, the customer is responsible for the shipping cost unless the item is defective or the wrong item was received.
- Non-U.S. Orders: Customers are responsible for all shipping costs associated with returns or exchanges, including any duties or taxes incurred.
- Amazon Orders: For items purchased through Neewa USA or Neewa Canada on Amazon, please adhere to Amazon's return and exchange policies. All processing will be handled through the Amazon platform.
To initiate a return or exchange for orders made directly through Neewa, please contact us at firstname.lastname@example.org to receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your products. Please note that no returns will be accepted without an RMA.
For exchanges, please place a new order online and contact us for a pre-paid exchange postal label. This ensures that you receive your new item quickly and securely.